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FAQ
➤ Q1: Are you a manufacturer or a trading company?
A: We are a professional manufacturer specializing in smart pet products, with our own factory and R&D team. We offer OEM & ODM services for global clients.
➤ Q2: Can I customize the product with my own logo or design?
A: Yes, we provide customization options including logo printing, packaging design, and product features. Please contact us with your requirements.
➤ Q3: Do your products support mobile app control?
A: Yes, many of our smart pet devices come with mobile app functionality, allowing users to monitor and control feeding, hydration, and other features remotely.
➤ Q4: Can I get a sample before placing a bulk order?
A: Absolutely. We offer samples for evaluation. Sample fees and shipping costs will be charged, but they can be deducted from your bulk order.
➤ Q5: What is your lead time for bulk orders?
A: Our typical lead time is 15-30 days depending on the order quantity and customization needs.
➤ Q6: How do you ensure product quality?
A: We have strict quality control processes including incoming material inspection, production line testing, and final product checks. All products meet CE, FCC, and RoHS standards.