Frequently Asked Questions
Q1: What is your minimum order quantity (MOQ)?
A: Normally 13 Tons (20ft container) is requested. Smaller quantities like 1 Ton can be accepted but at a higher price point. Multiple scents can be mixed in one container.
Q2: Do you provide free samples?
A: Yes, we offer free samples. However, the courier or shipping fee is to be covered by the customer.
Q3: What are your popular package sizes?
A: Our standard popular size is 6L (2.5KGS) per plastic bag, with 8 bags per carton. We also accept special custom packaging requirements.
Q4: Do you offer OEM/ODM services?
A: Yes. We operate our own litter and packaging bag factories with professional designers to produce cat litter and packaging according to your specific requirements.
Q5: What is the typical lead time for orders?
A: For existing packaging, it takes 1 week for a 20ft container. For new OEM brands, it takes about 3 weeks for bag production, totaling 4 weeks. Repeat OEM orders typically take 1-2 weeks.
Q6: Do you supply other matching pet products?
A: Yes, we provide matching products such as scratching boards and cat climbers to ship along with your containers.